SHIPPING POLICY

Thank you for visiting and shopping at Onechill24. The following are the terms and conditions that constitute our Shipping Policy.

1. Locations & Warehouses

All of our apparel products are proudly printed and shipped directly from our fulfillment centers located within the United States. This allows us to ensure the highest quality of printing and provide fast delivery times to our domestic customers.

  • Shipping Origin: Dispatched from fulfillment centers in the United States.
  • Working Time: Monday to Friday every week (except for national holidays).

2. Order Processing & Delivery Time

The total delivery time is calculated from the moment your payment is verified until the package arrives at your doorstep. It consists of two parts:

  1. Handling Time (Production Time):
    Since our items are printed on demand just for you, orders are usually processed, printed, and shipped from our facilities within 1–3 business days of purchase.
  2. Transit Time (Shipping Time):
    Standard shipping/transit times apply once the package is handed over to the carrier:
    • United States: 5–7 business days.
    • Worldwide (Rest of the World): 10–15 business days.

*Note: Total estimated delivery time = Handling Time + Transit Time. Business days do not include weekends or holidays.

3. Shipping Costs

Shipping fees will be calculated and clearly displayed at checkout before you complete your payment:

  • Domestic Shipping (Within the United States): $4.99 per order.
  • International Shipping (Worldwide): $12.99 per order.

4. Shipment Tracking

Once your order has been printed and shipped out, a confirmation email containing your tracking number and a tracking link will be automatically sent to you. You can use this tracking number to monitor your package’s journey on our Track Your Order page or via major carrier websites.

5. Potential Delivery Delays

While orders are almost always delivered on time, unexpected delays may occasionally occur due to reasons beyond our control, including:

  • Incorrect or incomplete addresses provided by the customer (missing apartment, building, floor, or unit numbers).
  • Extreme weather conditions or severe natural disasters.
  • International customs clearance procedures and inspections.

If you notice that your order has passed the estimated delivery date and has not arrived, please contact us via email at [email protected]. Our support team will investigate and resolve the issue within 1–3 business days.

Contact Us

For any further questions regarding our shipping and delivery practices, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: +1 (607) 261-1719
  • Address: 2714 Van Buren Pl, Los Angeles, California 90007, United States
  • Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)